What is your main skin concern?
Fine Lines & Wrinkles
“I love how a little bit goes such a long way with this product. It feels soft and luxurious on my skin and never dries me out. My skin feels so soft and clean after use”
Hi Renee,
I'm so sorry to hear about your skin and concern with your product. Thank you for your product review. Please rest assured we are always here to help if you do have and problems with your products. I have sent you an email to follow up if you wouldn't mind keeping and eye out for it.
Kindest, Meg
Skin Service | skin@esmi.com.au
Hi Jen, Thank you so much for taking the time to leave your review.
Our cleanser tubes are filled by a machine which is set to fill the tube to 115mls of product (even though we sell the product advertised as 100ml). The tubes themselves are standard size 100ml product fill tubes and will always allow for an extra 30-40% more room in the tube which allows for the air and also enough room for the sealing process. If any cleanser were to reach the top of the tube once the air is released, the tube would not be able to be sealed.
The Cleanser should sit at the word ANTI-AGEING when brand new and unused. I have attached a photo of our Anti-redness Cleanser that is brand new in our Warehouse.
I hope this has answered your questions, but please do feel free to reach back out if i can help further.
Kindest, Customer Care | hello@esmi.com.au
What is your main skin concern?
Fine Lines & Wrinkles
“This cleanser is great. Simple and uncomplicated as aptly named. This cleanser cleans beautifully removing all traces of makeup and leaves skin soft, clean and supple. Would highly recommend. I have used the Uncomplicated cleanser until now but can't really see a difference between the two.”
