Good afternoon Leya,
I am so sorry to hear you didn't love you Skin Shield. As our SPF is all natural there is no 'added fragrance' so what you smell is the blend of the natural ingredients. Some people absolutely adore the SPF, and for some, the scent isn't for them. We try to keep our products fragrance free where possible as there can be allergens in so many - and we certainly steer clear of any artificial fragrances to keep our SPF as clean as possible. We do find that if a customer finds it unpleasant then it will subside shortly after application :-)
If there is anything else we can help with, please feel free to reach out to us at any time.
Customer Care | hello@esmi.com.au
“Love this sunscreen! I finally found a sunscreen that doesn’t make my skin oily like other sunscreens do. I use this sunscreen underneath my makeup. It’s lightweight & hydrating.”
“Positive: Goes on the skin very light weight, love that it has Green Tea Extract, and hardly no white cast on brown skin.
I was hesitant to try this since I saw other reviews mentioning the smell. Unfortunately, after trying it out, this sunscreen smells bad (rotten smell). The smell gets a little better after you start to rub it onto your skin, but when you first pump it out of the bottle it has a rotten stench. Please fix this!! It is an amazing sunscreen minus the smell.”
Good morning Ari,
I am so sorry to hear you didn't love your Skin Shield. As our SPF is all natural there is no 'added fragrance' so what you smell is the blend of the natural ingredients. Some people absolutely adore the SPF, and for some, the scent isn't for them. We try to keep our products fragrance free where possible as there can be allergens in so many - and we certainly steer clear of any artificial fragrances to keep our SPF as clean as possible. We do find that if a customer finds it unpleasant then it will subside shortly after application :-)
If there is anything else we can help with, please feel free to reach out to us at any time.
Customer Care | hello@esmi.com.au
Hi Kristin,
Thank you so much for your Product Review, I'm sorry to hear your feedback regarding the Skin Shield SPF. I would love to take a look into your routine, as this isn't the feedback we receive often, rest assured we are to help get to the bottom of this!
I have send you an email to follow up if you wouldn't mind keeping and eye out for it.
Kindest, Meg
Skin Service | skin@esmi.com.au
