“I ordered the bottomless portafilter and when it arrived, it wasn't the dimensions it was supposed to be. I spoke with Dave and he was AMAZING! Excellent customer service and speedy at sending me the correct product. Thank you so much and being the perfect example of what customer service means. I will definitely be a returning customer!!”
“Compared to the original portafilter this item was flimsy and light weight. It was so thin that it was bent and warped to a point that it would not seal. I had to return it and braze some additional material to the original and remachine it. This was not a useful purchase at all. Luckily the return process has been painless ( we’ll see when the refund hits my account though).”
“We're using this with an old Astoria lever machine, this is a very welcome improvement, allowing insight into how well the puck was tamped in the basket. Also, with less surface for the shot to traverse, it's far easier to keep clean.”
