“Good parts, quick service and delivery, plus a reasonable price. I just wish you would add a link to show a video of the repair and where the parts are placed for those who have not attempted the repair in the past. A very good repair site does exist with excellent pictures and descriptions.”
“I have used these kits previously and they work very well to keep the Rancilio up to snuff. But as mentioned in other reviews, a diagram of what goes where would sure be useful or maybe just a link to a description of how to replace these parts on the Rancilio online. Those sites most definitely exist.”
“While I had a similar difficulty with a lack of instructions, I did find that an email to Espresso Parts found them to be extremely helpful and more than willing to walk me through the details of installing these parts. Granted a diagram would have helped but their customer service and responsiveness was excellent.”
“A fairly simple little group of parts for a DIY overhaul. The tiniest bit of info accompanying the kit would have been helpful however. There is nothing - no list of parts so you can get a clue of what goes where, no diagram - nothing. One can find it online, but why buy the kit instead of individual parts if there's no 'value added'?”
