“I am really disappointed with the service received ever since I ordered the items. First off, I don’t get them within the stipulated period, and the assistance by your brand has been out of line. Finally, I have let you know that I still want to receive the product, but it seems that I have to wait until the order that it has sent back to you comes over there and then send it again to me, incredible ! I have had nothing to be with the failed delivery, I added the whole address from my home, the same that I have now, and even so, I have to wait the comeback of the first package for sending the same one to me again. I made the order the day 12th from the present month, I think is long time ago, doesn’t it?”
Dear Juan,
we would like to apologize for the inconvenience caused with the shipment of your recent order with us. We understand that your time is valuable and we have fallen short of your expectations.
We want to assure you that we are doing everything we can to resolve the issue and get your order to you as soon as possible.
We will DM with something to help make up for the delay.
Thank you for your understanding.
