“I did my research for, where would be better to buy my jacket, and final thought was to buy from official page even if it was a bit more expensive, because i wanted to avoid any unpleasant circumstances.
But i was wrong. You site was advertising 1-2 working days delivery.
When i got the tracking number i was searcing for couple of days, showing me that UPS didnt receive the package yet. I tried to contuct your support with no getting any valid answer. Delated answers and not valid one continued for 1 and a half week, i even make the thought that i was scammed and i was about to dispute payment from revolut.
After 1,5 week thank god UPS called me and i went to pick up my package. Tracking was still showing UPS didnt receive package.
I worked on customer services before so i know from first hand that this was not acceptable service. I tried to be patient, but not getting a valid answer made me make a lot of thoughts.
All above are documented on emails, i am not going to buy anything again from your site, but i hope this case be escalated and maybe help you on upgrade youre service for others.”
Hi Stavros,
we are deeply sorry about the shipping delays and we completely understand that your experience did not meet your expectations.
Your feedback is greatly appreciated and will assist us in providing better service in the future.
We will DM with something to try to make up for the delay.
