“I got the wrong size item. When trying to exchange or return, I didn't think the process was smooth. I couldn't get an exchange, the sales had finished and there weren't colours available for my model. Plus all the prices had bumped up. Good way of getting you locked and your monies.
Customer service was "ok". They would reply but not with great clarity so there had to be a bit of back and forth. Will probably not purchase again.
I kept the lanyard I got and got the case from another company which uses a very similar style and quality and far cheaper AND NICER.”
Thank you for taking the time to share your experience with us, Naomi.
We are sorry for the inconvenience.
When exchanging for a different model, the price should not change through our exchange and return portal even if you bought the item on SALE. We will be happy to check.
If you have any questions, you can always send an email to support@xouxouberlin.com.
Thank you so much, Alina, for your five-star rating of the Light Olive Phone Case! We really appreciate hearing that it looks good and is comfortable to use. Thank you for being a loyal customer.
