Thank you so much for the 4 star rating of our All Black Basic Necklace! We're thrilled to hear that you found it to be very good. We hope to see you again soon!
Thank you for taking the time to share your experience with us, Vasiliki. Please send an email to support@xouxouberlin.com so that we can help you as soon as possible.
“I ordered a case on sale since last time I order I received it scratched (Xouxou did refund me though which I appreciated a lot).
I did use it the refunded one and it ended up rusty and impossible to adjust after a week of using it, from a few water drops from using it on the beach.
This time I received a case that was still not in a good state / dirty.
I cannot believe how those cases can be sold at such an expensive prices and still be sent to consumer in such a state and being so easily damaged.
I don’t think the quality is worth the price.
I do like how useful the products are though.”
Hi Lucille, thank you for your review of the All Black Basic Necklace. We take great pride in our products, and we always strive to provide exceptional customer service to ensure our customers are happy and satisfied. Please let us know if you have any questions or need further assistance.
