“I have bought this phone case with chord. After 6 weeks the chord broke. The customer service was very kind and gave me a gift card. But guess what, 6 weeks later, again a broke chord.”
Thank you for your feedback, Jasmijn. We are so sorry for the inconvenience caused, it's clear the product did not meet our quality standards and that's unacceptable. We want to make sure we make things better for you, and apologize for the two straps breaking so quickly. Please feel free to contact our customer service again so we can help you further.
