Thank you for taking the time to share your experience with us, Sabrina. We are sorry for the inconvenience you had.
Please email us at support@xouxouberlin.com with the order number and a picture of the defective item so that we can assist you as soon as possible.
Thank you so much, Marion, for your 4 stars rating. We appreciate your kind feedback! We apologize if the fixing screw on the rope didn't meet your expectations and thank you for bringing it to our attention. We value your loyalty and are grateful to have you as part of our customer base.
