“Looked amazing and I found it very practical until it broke after just 3 months of use. The hook detached itself from the metal part attached to the strap. There’s no way of repeating it. It costed 3 times more than my previous strap which lasted 4 years using it every day. This is pretty disappointing.”
Thank you for taking the time to share your experience with us, Carmen. We are sorry for the inconvenience.
Please send us an email to support@xouxouberlin.com so that we can help you as soon as possible.
Thank you so much for your 5-star rating of Black Lanyard, Ingrid! We are so pleased to hear that you love the product and that it makes your mobile ready to use anywhere with your hands free. We're thrilled to hear that you couldn't live without it!
Thank you, Manon,for your 4 star rating of Black Lanyard. We're happy to hear that you found it well-designed and useful. Your feedback means a lot to us!
Thank you so much Sara for your 5 star rating and kind words - we truly appreciate your loyalty and are glad you see the elegant yet practical design of our Black Lanyard!
Thank you so much for your 4-star rating of Black Lanyard, Karsten! I'm glad to hear you love your new xouxou necklace. We really appreciate your loyalty.
