“This is my second lanyard of Xouxou. The quality of the "metal" parts is not as good anymore. I even think it's not metal anymore but plastic. My last chain lasted one year. Let's see how long this one will go.”
Thank you so much, Evelien, for taking a moment to share your experience with us and for your honest feedback of our Taupe Lanyard. We hope you will be satisfied with your product and wish you much pleasure with it.
“My old strap was broken, and XouXou delivered a replacement right away. The new one's color is so beautiful, thanks a lot! Also for not making a fuzz about customer complaints.”
Thank you Jacqueline for your glowing 5-star rating of our Taupe Lanyard! We are thrilled that you like the color and find it beautiful. We sincerely appreciate your loyalty and look forward to serving you again soon.
“Unfortunately, the quality of the products has declined a lot. We had to buy a new lanyard as for a repeated time the carabiner broke off. The material is too soft so that after some wearing time the rotating holder of the carabiner tears out.
Unfortunately, this band is only available with very cheap-looking, brass-colored carabiners. Thus, the Earphone case with the previously rose gold-colored carabiner no longer fits.
In addition, the material of the i-phone case and the earphone case changes and begins to stick.
With kind regards
Thomas Breuker”
Thank you for taking the time to share your experience with us, Thomas. We are sorry for the inconvenience.
Please send us an email to support@xouxouberlin.com so that we can help you as soon as possible.
