“My Apple case does not fit into your case. Should I be putting my buds in without the charging case or did I make a mistake when I ordered the earbuds case?”
Thank you very much for your review. Please send us an email to support@xouxouberlin.com so that we can help you as soon as possible. Our customer service team will respond within 24 hours during the week. Please understand that the response time may be a little longer on weekends.
Thank you so much for your feedback, Dafni! We appreciate you taking the time to let us know about your experience with our Sand AirPods Case. We are sorry to hear the lid won't close! Please send an email to support@xouxouberlin.com so that we can help you as soon as possible.
“Perfectly fit to case with strap. Good quality, but on 1st gen airPods - the cap didn't open to 180 degrees, so it's a bit difficult to put earphones into the case. But it's not a big problem, because it helps keep all needed in one place. Recommend!”
Thank you for your five star review, Liliia! We are glad you like the case and its simple but snug fit. We appreciate you taking the time to comment on the 180-degree opening issue as well, and are thankful for your recommendation. We hope you're enjoying your Sand AirPods Case!
Thanks a lot for leaving us your review on our Sand AirPods Case. We really appreciate you taking the time to let us know about your experience. We're sorry the quality of the product wasn't up to your expectations.
If they have any questions about our product, they can always contact our customer service.
