Thank you for taking the time to share your experience with us, Hannah. We are sorry for the inconvenience. Please email us at support@xouxouberlin.com so that we can help you as soon as possible.
Thank you so much for your 5-star review, Gwen! We are so pleased to hear that you are pleased with your Chalk Spiral Rope and that it's currently hanging from your keychain. We are grateful for your feedback and are glad to have made something you love!
Thank you for taking the time to share your experience with us. We try to offer all our customers a wide range of options with our products, but we understand that we can't meet everyone's needs. We always appreciate feedback and will gladly pass on your comments anyway.