“When it's working, it's a great, responsive remote... I never had the connection issues that other riders have been experiencing. The problem I have is how one tumble will cause the remote to malfunction. I'm currently looking for a third remote, and it seems to always be out of stock.... No bueno!”
Hi there,
Thanks for taking the time to share your feedback and experiences with the GT Remote. We are very sorry to hear that you have had to deal with broken remotes after taking a fall. Whilst it may not be a guaranteed solution, we highly recommend picking up a Silicone cover to help protect your remote from any impact/damage it may encounter.
If you do need assistance getting your existing remotes assessed/repaired, please reach out to us at Support@evolveskateboards.com.au and we will happily look into this further.
We have since improved the quality of our remotes with the new Phaze remote so our newer model boards should be exempt from these particular concerns you have had.
Should you need anything else, please do not hesitate to reach out to our team. We would be happy to help!
Cheers - Evolve HQ
“In a month it broke down twice costs £ 115 this price is a joke the board cost £ 1300 I have to pay for the repair of the remote control when I have a guarantee these are jokes.”
Hi Ben,
Thanks for taking the time to share your feedback.
I can see in your history that the last repair was £25 and we provided a discount on labour out of goodwill.
Should you have any questions regarding this repair or anything else, please don't hesitate to contact us directly.
Regards
Evolve Skateboards
“I have broken 3 remotes during owning my two Evolve boards. Its really disapointing and frustrating that you think its okay to have such a flimsy controller that controls a relatively robust and very expensive piece of equipment. my GTX board is now sitting unusable again after a small hit into a table while it was hanging from the wrist strap. I have seen alot of serious riders complaining about this online and it seems to be a known issue because youve now introduced a "pro controller" for the hadean
Please work on a STRONGER controller that can be used with the older models GTX/GTR instead of just your most recent hadean model”
“Would not connect to my board, used trouble shooting that I found on the evolve website. No possible out coke would work. Still sitting there unused along with my board now.”
Hi Brady!
We are sorry to hear that you are experiencing issues with your R2 Remote. Please reach out to our service department at Service@evolveskateboardsusa.com and they would be happy to assist you with that.
Best regards,JoannaCustomer experience Manager
