“I cant say how happy I am with my Lightening + Scooter, the only thing better than the scooter is their customer support in answering questions and providing advice!!! Dealt with William and Drew, great guys fantastic support!!!
The scooter is fantastic and a lot of fun as well as being able to haul my 250 pound butt up some really steep hills and inclines!! I truly beleiove the scooter is the best bang for your buck over anything else in it's class!! I have to fight the rest of the family as everyone wants to use it!”
“Excellent customer service! Very responsive and genuinely care about solving the issue at hand. Best customer service in this industry for sure! Will recommend everyone strongly to trust eWheels while buying Products! Big shoutout to William Grose, who helped me troubleshoot issue in record time.”
“I wrote a review a month ago about my controller being broking and you guys won't replace it. I have a $1500 scooter just sitting in my apartment unable to use this is ridiculous!! i see you guys only post the good reviews to benefit yourself not the hardworking customers.”
“We are just on day 2 of owning our King Song 14s. The whole family is learning to glide. We have a 6 yr old that is learning as well as 2 adults. One of us got it down pretty good. https://youtu.be/cvOb1ZWu5ec”
“Quick, direct responses to questions. They are about efficiency. Twice I ordered parts (replacement tubes, & replacement charger) and both were delivered a day earlier than expected. Customer service communication is quick. You may not always get the answer you were hoping for, but you will get an answer, and you can trust it will be straight.”
“It is with much distaste that I have to write yet another email with issues with this scooter. I’m starting to wonder at what point do I give up on this thing, ship it back to you guys or E-Wheels, or whoever and ask for ALL of my money back! I’m pretty fed up with the issues, the shotty, worn out front tire with no option for just to purchase another tire (I’m told the entire motor assembly has to be replaced which I will not do. That’s insane), the lengthy time for replacing the motherboard and batteries last time and now this.
Yesterday I ran to the grocery store on this scooter and on the way home the rear brake just breaks off. What’s even more crazy is that I wasn’t even using the rear brake at all!!! I was literally cruising down the paved bike trail and it just fell off.
I have attached pictures to this email so you can see what I’m talking about. I limped home with no rear break which is a grave safety concern with being able to stop quickly.
I feel like the longevity of this scooter isn’t going to hold up and I am now fearful to even use it to commute to work now for fear of it breaking and me crashing and getting hurt.
As of now this is my formal email asking to return this scooter and I want all my money back. E-Wheels wasn’t helpful last time as apparently they aren’t an authorized partner of yours anymore and quite frankly I don’t care. That isn’t my problem and they literally blasted nine-bot (See attached email) about issues from their end as a vendor. Here I am caught in the middle of it with yet again, a broken scooter which is what I use to get to and from work all summer long.
Let me know what I need to do to get my money back as I have a lemon here and I will *NOT* entertain fixing this anymore. This is pure insanity and I’m tired of dealing with all these issues.”
“This thing is awesome! I rode one of the Bird scooters in Santa Monica on vacation, and I fell in love. This thing is WAY better than the Bird in several ways, the most important of which is the quality of construction. It feels solid! I purchased the extra battery, and the scooter absolutely flies. I live downtown in a large city, and it's been amazing to get around without needing to call a Lyft or drive and worry about parking. I also need to give a shout out to the folks at eWheels. I was nervous making a large purchase from a company I was unfamiliar with, so I reached out via email before I placed my order, and Jason was really great to work with. He was prompt and knowledgeable, and he even identified an issue with my order that I would have missed if he hadn't caught it. I am SO impressed with every aspect of this purchase.”
Thanks Theron. That extra ES4 battery pack was what really makes this little Scooter stand out, especially getting that 3MPH speed bump, such a great idea for giving Customers options,
