“Really like the product. Haven’t slept on it yet. You need to recreate your instructions so they at least make some kind of sense. I had a builder assemble the bed with the help of your video. Even that wasn’t much help. Pictures in instructions were of a different bed and then there were screws that were not needed and not enough screws that were needed for the base of the bed. So I gather the bed came straight from China and your company as the middle man has not checked what comes with the packaging. Would be a really good idea if you made some changes to your instructions online as well as they were hard to find. Had to go back to the buy page to find anything.”
Hi Gail, we are very sorry to hear about your most recent shopping experience with us. We appreciate your feedback and we would like to take the opportunity to review the screw issues. We have located your order details/case number and we have also sent you a private message to assist you further.
Warm Regards,
EzSpace
“This product came on a pallet and I live on the second floor, courier had to unpack and deliver separately. I wasn't made aware that it was being delivered on that day, lucky I was home when delivered.
The instructions didn't match the way the pieces were marked but after a while, we figured it out. That added extra time to the assembly. With the cupboard, there were two different types of hinges but no mention in the instructions. The brackets for attaching to the wall make the upper cupboard unbalanced so we had to move the brackets inside the bed cupboard. The mattress slips down in the cupboard even with the safety straps attached.”
Hi Janet,
Thank you for sharing your review. We appreciate your feedback and we would like to take the opportunity to review the issues surrounding your installation. We have located your order details/case number and we have also sent you a private message to assist you further.
Warm Regards,
EzSpace
