“Love the bed but the assembly instructions are missing important details. Feel like 30% to 40% of information is missing. Watched the ezspace assembly video on YouTube was made to look very easy but this was not the case and some of the parts are now different. My partner and I have put together many a flat pack but this almost beat us. But now complete very handy and comfortable also bought the suggested mattress very happy with that. Please ezspace update your instructions booklet and video. The gas struts didn't just slip on like in the video we had to put an extra 60 kilos of pressure on to them to get them to fit the bolts. In the video they just pop glide into place definitely not the case.”
Thank you for taking the time to share your review, Amelia. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.
Hi Peter,
Thank you for sharing your experience with us. We are truly sorry to hear about the delays, damages, and challenges with the installation process. We take every feedback very seriously and will work hard on it to improve. If you have any difficulties while installing and other issues, please reach out to us at admin@ezspace.com.au. We'd happy to assist you further.
Thank you again for your patience and for helping us grow through your feedback.
Warm regards,
EzSpace Support team
“The vertical murphy bed design is awesome. We were a bit disappointed that many of the cabinet pieces arrived with cosmetic damage (see pics).
It is also a mission to put together as two of the steel end pieces (head and foot bed frame) were 2mm too long- so we had to angle grind them down to fit the prefabricated bolt holes. Also a few of the screw holes had been welded over, making it impossible to secure certain screws. All in all once we got it together it is doing great- but expect a bit of muscle and power tool use to make it happen. I'll also need to paint/patch the larger defects.”
Hi Kaylee,
Thank you for taking the time to share your review. We are sorry to hear about your recent shopping experience with us. We appreciate your feedback and we would like to take the opportunity to review the issues you raised. We have located your order details/case number and we have also sent you a private message to assist you further.
Warm Regards,
EzSpace
“Very difficult to install as the installation instructions are very bad with very little explanation or detail only some drawings so a lot of re-work had to be done to get all components to fit.
Returns or support are only accepted within 3 days of receiving the goods so make certain you install as soon as you get it other wise you are SOOL.
Hopefully the actual bed is a bit better.”
Hi Maria,
We are very sorry to hear about your most recent shopping experience with us. We appreciate your feedback and we would like to take the opportunity to review the issues you raised.
Regarding the return or support issue, please kindly note that you have the right to request a return and refund process within 30 days from the receiving date under our T&C. Our T&C is available publicly on the website for your reference. In case you have any questions or concerns, please contact us. Our support team will assist you further.
We have also located your order details/case number and we have also sent you a private message to assist you further.
Warm Regards,
EzSpace
Thank you for taking the time to share your review. We are sorry to hear about your recent shopping experience with us. We appreciate your feedback and we would like to take the opportunity to review the issues surrounding the installation. Please know that your feedback will not go unnoticed and will be passed on to our product team for further review. We have located your order details/case number and we have also sent you a private message to assist you further.
Warm regards,
EzSpace Support Team
“The wallbed itself is definitely satisfactory for us. Looks great in our guest bedroom and blends in well with the rest of our interiors. We just bought another one for our holiday house.”
Thank you for taking the time to share your review. We are glad to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.
