“Great quality and exactly what I wanted! There was a small issue on arrival, but customer service resolved it quickly. Happy with my bed and support!”
Thank you for taking the time to share your review. We are delighted to hear about your recent purchase with us and the quality met your expectations. We are glad to know that we have made another customer's shopping experience great.
“Flatpack from hell!
I've assembled many items of furniture that was flatpacked. None that was as difficult and painful as this. 6 boxes arrived, poorly packed and very thin cardboard. There was no organisation to them whatsoever. They were number 1-6 and box 3 had the instructions. Some pieces had no numbers, some steps in the instructions were different to reality. It was awful. The quality of the bed is average. It has these awful looking sticers that are supposed to cover screw holes. It tacky and certainly does not live up to the premium price tag. I would not recommend this bed and question where all the 5 star reviews came from.”
Hi Luke,
We are very sorry to hear about your most recent shopping experience with us. We appreciate your feedback and we would like to take the opportunity to review the issues you raised. We have located your order details/case number and we have also sent you a private message to assist you further.
Warm Regards,
EzSpace
“This is a very heavy loft bed
It was also quite difficult to assemble there were several pieces that didn’t have the screw holes in the right place also there were not enough screws etc
The ladder is uncomfortable to climb it had narrow slats and is virtually vertical
We had to make some adaptations to make it safe we also had to anchor the bed to the wall as it was quite rickety when being used
All said and done it is a solid bed and our teenager loves it
We would recommend it as long as you have the patience and knowledge to make adaptations when assembling
it takes a considerable time if you are a novice”
Thank you for taking the time to share your review, Sharon. We appreciate your feedback and we would like to take the opportunity to review the issues. We have located your order details/case number and we have also sent you a private message to assist you further.
Warm Regards,
EzSpace team
“And yet delivery and assembly work out without surprises or complications. Great looking product just like the website pics, impressed by the sturdiness.”
“We have attached the new panel and we are very happy with it.
Thank you so much for your prompt service and replacement of the faulty panel. The drawer is fantastic for extra storage.”
