“My original ceramic canister was cracked, so I sent a request for a replacement. No sooner than I had sent the email request I got an automated response promising a follow-up the next day. Sure enough, the next morning I got a personal email and (more importantly) a shipping notification for my new canister. Thank you and great customer service!”
“A bit of a backstory: My ceramic canister arrived broken, but the customer service team was so kind and quick to act and overnighted me a new one. They really seem to care! As for the canister itself, it's a nice weight and looks nice in my coffee station area.”
