“* I just ordered this mill today and have not received it yet so, this review is based solely on customer service alone and I'll leave another review based on the products once I've received my order. I had some issues placing my order due to a problem with my bank. I called Frontier customer service and spoke with Andrew. It was the best customer service I've experienced. They honored the Black Friday sales price even after it had ended and even added a pack of blades to my order. The problem I was having was with my bank and not Frontier so they definitely did not have to go above and beyond for me. The fact that I received 5 star customer service leaves no doubt in my mind that once I do receive my sawmill, I know for a fact, if I ever need customer service they will take care of me.”
“Bought our mill in April had it together in 2- weeks , we made it totally portable mounted it on a 18’ utility trailer so we can haul more slabs / lumber after milling . Great machine downfall is waiting on extra parts . Sadly I can’t leave a picture we also put our logo on the face of the saw mill.”
“I love this sawmill, it cuts great and runs smoothly. It had a few more pieces to assemble than I anticipated so prepare for spending some substantial time for assembly - however other brands would take even longer as the Frontier OS31 comes with the sawhead/engine section already assembled which was very nice. I requested a PDF and printed copies of the owner/assembly manual as the one in my crate was for the OS23 not the OS31 so I had to look online at a lot of pictures to assemble it as the OS23 is substantially different - I have never gotten a response from Frontier on this. I am also still waiting (over 6 months) for the auto-lube system that I ordered, and still waiting (over 3 months) for the track extension and a few other items, to ship to me. I cannot seem to get any response to my emails asking about shipping of these items - they are not shown as "out of stock" on their website so I don't know what the issue is. It would have gotten 5 stars if they had at least replied to my messages let alone shipped the manual that I should have had initially, and shipped the two complete orders that I have outstanding for over 3 and 6 months.”
