“Placing an order was SO easy, and the site is very easy to navigate. I got my Dad a universal buddy and was a little skeptical on how it kept things cold compared to bigger brands. But, it’s been AMAZING. So amazing that not only did I buy him another one, but also the accessories that go with it. I received my order and it was missing an item. I emails customer service and within the day they had already replied and reodered the product for me free of charge. The customer service is outstanding. They are very understanding and resolve your issue so quickly. I’ve never been so impressed by customer service. 10/10 recommend this product to everyone.”