“Check your clothing for defects.
Most of my wardrobe consists of gentle fawn clothing. Recently purchased a tucker sweater to add to my collection purchased in July- looked good on quick inspection. Because it was summer ( and I wasn’t worried about fit as I have many other pieces I didn’t try it on- my mistake ) when I put it on at the end of September excited to wear it I noticed that the stitching at the V neck was loose which makes it look like there is a small hole at the bottom of the V. It’s only visible when wearing the sweater as the weight of the sweater pulls it open. Looks like it’s just missing a stitch. Reached out to customer service who told me they were sorry about the inconvenience but they wouldn’t help me. Make sure you check the V of your sweater to make sure stitching is ok and don’t make the same mistake I made! Generally quality of gentle fawn is good so it may be a one off but I was still disappointed the company wouldn’t stand behind the quality of their product as I now have an unworn sweater with a defect. :(”
Hi Danielle, we're so sorry to hear you're disappointed with our policy. As mentioned by our customer care team, since it's been over three months since the date of purchase, we're unfortunately unable to assist you further.
“Best basic sweater You will get one and want more. They wash well (I’ve had a couple colours for years now), wear well and go with everything. Can be dressed up or down. Regular size for a bit of room, size down for a more slim fit.”
“Two sizes two looks Ive purchased two of these over the years at a local boutique and I sized down to a small for a an easier pairing with jeans and I have a medium, which is my regular size, for wearing with leggings as its longer. Both are a but delicate and I suggest handwash and lay flat to dry. Soft and comfortable.”
“Warm and comfy I've bought two now for myself and one for my mom, and they are super comfy and warm. The Tucker is definitely a staple to have in your closet.”
“So comfy, stitches coming loose though I love this sweater! It's fits true to size and is the fabric is super soft and comfortable. The only issue is that the stitches at the bottom of the vneck are starting to stretch and come loose and I've only worn it a few times. Might just be a one-off, this is the first time I've ordered from them and otherwise the quality seems great.”
“Beautiful sweater Just purchased 2 of these sweaters. The weight is perfect- not too heavy and not too light. I'm normally a small but ordered an xs. It still gives me the oversize look.”
“Loving my Tucker! I bought the sweater in Heather Spruce size large. I'm 5'7", 38D bust and the sweater is plenty roomy but not boxy. Nice cut that falls just on the butt and tucks nice in the front. Great item in my closet and the colour is rich and interesting.”
