“Edit: After providing the below feedback, all I can say is that I'm impressed with the customer service. Quick to refund and make amends and full explanation even though I wasn't expecting one. Brilliant customer care. Thanks and keep up the good work.
I was excited to try this cake as I am a huge fan of Yuzu. Ordered it immediately when I saw it released. Was disappointed to find that it looked nothing like advertised. Hardly any Yuzu honey gel topping. I've attached a photo. The cake tastes nice still. But it's disappointing to get a product different to what is advertised considering the cake isn't cheap. I'm a huge fan of getcakes and hope that their continued success doesn't impact quality further.”
Hi Sophia,
Just emailed you! We will improve the recipe immediately and thanks for letting us know!!
With new product releases, we're very wary that there might be improvements needed so any feedback is invaluable.
Stella
