“I am disappointed with the customer service as an international buyer from Canada. I was given the impression that duties and taxes are included in the shipping cost as per the marketing, and was handed a $130 bill for the product. I contacted customer service only to be told that had I selected express shipping the cost of duties would have been included. There is nothing that explains this on the site. I refused the parcel, it's been almost a month and have heard nothing from the company. For a company that sells premium products, I was expecting premium service. Instead I found that that the customer service I recieved was reactive and not very helpful with the information they provided.”
