“I like the ponytail but haven’t quite figured out how to make it seamless yet. I’m sure it will just take practice. Only thing I don’t like is that I ordered Natural Black assuming it would be black but it is dark brown. My hair is black and it doesn’t match.”
“the quality of these clip ins are superior to all others i’ve tried. customer service & return policy is a bit lacking, but makes up for it with the product quality. color is a bit on the ashier side than pictured here. also something to note — my sample weft was darker than the clip ins were”
“I ordered hair extensions on backorder. I didn’t receive it until 2 weeks later. Upon arrival I noticed the packaging was different than before, and I immediately called their customer service number and told them I didn’t receive a hair sample, and got permission to open the box. However, it wasn’t an exact match, there were no clips (mind you - I followed their instagram, and that is how I selected my item. I simply followed the link and later found out it was a saloon item that you will need to cut the hair in pieces, and assemble). I returned the item and later received an email saying I owe a restocking fee of $12.95 and was told to order my sample pieces myself. I NEVER had ordered my own sample pieces off any retailer. They couldn’t even honor this mistake after purchasing 2 other orders totaling more than $500. Horrible experience, and no customer loyalty.”
