“I HATE being this person who complains…but...I ordered 2 of the same color (1B). I confidently opened them because they were labeled correctly. What I received from them was two different colors. One being the correct color (1B) and one being a completely wrong color. I knew from the warning on the package stating this item can not be replaced or returned if opened but that wasn’t going to be necessary as they were labeled correctly. I sent them an email including pictures. They offered to give me a discount on my next purchase but I don’t really understand why they don’t fix their mistake and send me the extension I’m still currently paying for as they are not cheap.”
Hi Razan,
Thank you for your review. Unfortunately, packages are experiencing delays due to global events such as COVID-19. Please allow for a few more days past the anticipated arrival to receive your package.
