“Order #GB348895 - Just to note that there was no message sent with this gift, so the recipients had no idea where it came from until we asked them did they receive it.
I have just got back from travelling now; hence this email has been quite delayed.
Not the best service this time around.”
Hello Mrs Higgins,
Thank you for your feedback, and we sincerely apologise for the missing message with your order
We understand how important it is for the recipient to know who the gift is from, and we regret that this caused confusion.
We appreciate you bringing this to our attention and will ensure this doesn’t happen again. If there’s anything else we can do to assist, please feel free to reach out.
Many Thanks,
GB Team
“Excellent gift for my niece 21st birthday gift.... Her first taste of champagne!! Beautifully packaged and delivered on time. Thank you Gourmet Basket.”
