“When I placed my order I thought it might take a while to receive with the custom engraving. But I got it very fast and everything was packed great and I couldn't be happier with the way it turned out! I will definitely be using them again in the future!”
“Love the money clip but even though the customer reps I spoke with regarding my priority processing explained that the hold up with with the shipping partner, it was nonetheless frustrating to see that a shipping label was created and it took days before the parcel arrived to the starting destination.”
Thank you for posting a review, and we’re sorry to hear that your experience with our store was not up to your standards. It was an uncommon instance, and we will use this as an opportunity to improve our services in the future.
Thank you for taking the time to provide us with feedback regarding your experience. It appears that you have been assisted by one of our supports. We appreciate you working with us in resolving this issue. We'll do better in the future.
Thank you so much for taking the time to share your feedback. We appreciate that you shared your experience and we apologize for the issues you've encountered.
We will have our support team reach out to you for further assistance.
Thank you very much for your feedback, Cassandra. We really appreciate you taking the time to tell us about your experience. We apologize for the difficulties you experienced.
Could you elaborate a bit on the referencing issue and the time limit problems you experienced? We would like to better understand what happened so we can take steps to improve. Thank you for your help.
“This company is a scam and a joke. They said they were behind shipment by 48 hours “because of Covid.” It was 3 weeks after the order was placed and me making numerous calls and emails to inquire about the status. They sent it too late after all of that - AND after we agreed to just refund it and not send it at all. This was and continues to be the worst online purchase I have ever made. Stay away from this company. They are either completely incompetent, don’t care about their customers, or both (I’m guessing it is this one).”
Dear Jason,
We sincerely apologize for the poor experience you had with our company. We value your feedback, and we are sorry that we could not meet your expectations.
It was an uncommon instance and we’ll do better in the future.
Thank you for taking the time to provide us with your feedback and for your patience.
