“Took almost a month to receive my items. I paid for two day shipping and waited almost a month! With NO refund on the shipping I paid for. Please use extreme caution buying from this company!”
Thank you so much for taking the time to tell us about your experience. We really appreciate your feedback and we're sorry that it took almost a month for you to receive your items, even though you paid for two-day shipping.
We will have our Customer Support team reach out to you for further assistance.
Thank you for your review, Mathieu. We are sorry to hear your unfortunate experience with us. Missing a part from your order and not being able to reach anyone are indeed very frustrating. We value your feedback and appreciate that you took the time to let us know.
It appears that a replacement order has been processed for you and the package has been shipped out. Please let us know if you have any other questions or concerns.
“I've called your company multiple times. The items showed up 3 weeks late and was the complete incorrect color and there was no custom stitching of names as specified. I'd like a refund please. My email is andrewhart3588@gmail and I can be reached at 732-673-8675.”
Thank you for your feedback. We are sorry you had this experience with us.
It appears that you have been assisted by one of our supports. With the pictures that you've sent, we have confirmed that he correct items with their personalized parts were received.
We sincerely apologize for the delay in your order. We'll do better next time.
“Honestly, I might be requesting a refund in the next few days. Several of the imprints are imperfect, and the production took longer than quoted at checkout which made me waste 90 dollars on overnight shipping that still didn't arrive in time for my wedding.”
Dear Micah,
Thank you for taking the time to let us know about your experience. We are sorry that the production took longer than expected. We understand that this must have been very disappointing. We would like to know if you can send us pictures of the imperfect items that you received. Our email address is gssupport@groomsshop.com.
Thank you again for your feedback and we apologize for any inconvenience caused.
Thanks for your feedback, Josh! We really appreciate that you took the time to let us know about what happened. We're sorry that one of your items was incorrect. It sounds like this wasn't an ideal experience, and we'd love to make things right. We'll have our support team reach out to you for further assistance.
“Still haven’t received order and it’s been a month. Purchased priority processing. According to website priority orders ship within 48 hours. I’ve contacted and haven’t heard back.”
Thank you for taking the time to provide us with feedback regarding your experience. We sincerely regret that we didn't meet your expectations. It appears that you have been assisted by one of our supports.
It was an uncommon instance and we’ll do better in the future.
