Thank you for taking the time to provide us with feedback regarding your experience. It appears that you have been assisted by one of our supports. We appreciate you working with us in resolving this issue. We'll do better in the future.
“The product got to me very quickly, but a couple of the compasses that I purchased were off-center with the engravings, and a couple of the compasses fell out of the clam enclosure. Promptness was great, but the quality left something to be desired.”
Thank you so much for bringing this to our attention, Michael! We truly appreciate you taking the time to provide us with feedback regarding your experience with our Priority Processing Checkout Option. We apologize that this was not processed on time and we understand how frustrating that may be. It appears that your fee for this service has been refunded.
It was an uncommon instance and we’ll do better in the future.
“Did not receive 1 of my items for a gift. Every item except 1 in the order came in one box that shipped usps. One item was missing which apparently shipped fed ex. It never arrived. Tracking lost after nov. 22. Fed ex not a reliable source of ship. If one pays for expedited fabrication the shipping should be more reliable than the recently failing dependency of Fed Ex”
Thank you for taking the time to provide us with feedback regarding your experience. It appears that you have been assisted by one of our supports and your replacement order has been delivered. We appreciate your patience.
“I paid for the priority shipping, knowing it would speed up the process. I was supposed to receive my order well before my wedding. It gets to be the week of my wedding and I have not received my order. I email the customer support only to be told that my order had been essentially misplaced due to a system error. I asked for overnight shipping on my product, but was denied. My order arrived a week after my wedding. I received minimal compensation for YOUR error and were unable to present my closest friends with their gift on the day that meant the most to me. I received a 40% refund which may be fair to your company, but under the circumstances, is about 35% lower than it should have been.”
We are sorry to hear that you are missing some items from your order.
We will request for them to be sent as soon as possible. Kindly bear with us as we take care of this for you.
