“The items I purchased were exactly what I ordered and arrived in good condition.
The problem is that they took 6 weeks to arrive, most of which was the 5 weeks of shipping time, which was after the wedding. That was with the $10 priority processing charge, and emailing the support department consistently.
Maybe they’ll do better in the future, but don’t count on them if you’re wedding is still a month out.”
“I paid for priority processing and it said your order would be processed in 24-48 hours in which it wasn’t. I also made a separate order without the priority processing and that order was processed before the order I paid for the priority processing on.”
We are sorry to hear that you still have not ordered. You order was shipped with in the 48 hours since you availed the Priority Processing Checkout Option. Please note that standard delivery times still applies. Rest assured that we will make a follow up on your order.
Posted 2 years ago
We are sorry to hear that you still have not received your order. It was order shipped with in the 48 hours since you availed the Priority Processing Checkout Option. Please note that standard delivery times still applies. Rest assured that we will make a follow up on your order.
“I originally received the wrong design for my order but the GroomShop responded quickly to my email and shipped a new corrected order. I am very satisfied with their service!”
