“It's certainly nice that a priority option exists, but it seems that it also takes a day or so to process the order itself. That's fine, but if the utility let you know when the order would actually ship that would be a very useful addition. It could also be clearer that it references 48 business hours, rather than 48 hours (although I may have missed this in a fuller description).”
“I paid extra for priority processing and the order apparently was missed in production and once I reached out, it was then prioritized. If it wasn’t only 10$, I would’ve been reaching out for a refund of the extra money paid…”
We are sorry to hear that there was a delay in the processing of your order Alexander.
Rest assured that we have already taken measures to prevent this from happening again.
“I was very pleased with the order quality and customer service from Groomshop. I had a small issue with one of the golf shoe bags I ordered and sent an Email to customer service who got back to me right away. We exchanged a few Emails and it was confirmed that the bag would need to be replaced. I have been very happy with my transaction with Groomshop.”
