Hello Ken,
We would like to apologize that your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.
Rest assured that a refund for the priority check out and shipping will be processed.
“The items I got were fabulous. I ordered a personalized cooler & a personalized water bottle.
My only issue is that somehow my order went through 2 times.”
“I did not recieve the itemsI ordered on time. It was to be a surprise gift for my husband on our wedding day. I paid thw extra priority fee and 2 day shipping.”
It shows item already delivered last Oct 11
https://www.fedex.com/fedextrack/?trknbr=284573452852&trkqual=2459494000~284573452852~FX
we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.
I'm so sorry to hear about this. As per track, it was Delivered
Thursday, September 2, 2021. We should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.