“Packages did not arrive in time for my wedding, so I had to ship them at my own expense (over $200 dollars). Extremely disappointed in how this worked out. I paid for every priority option, and my packages were supposed to arrive 5 days before the wedding”
Hello Sam,
Thank you for bringing this to our attention.
We apologize for the delay in your order. Some delays transpired due to the surge of orders and late shipments from the suppliers. Fulfillment of orders took longer than usual.
We've processed a partial refund for this order. It may take 3 to 5 business days for the transaction to show on your account.
For further assistance, please send us an email to gssupport@groomsshop.com.
We appreciate your feedback.
“Very poor customer service. I only received 4 of the 5 decanters I ordered. I’ve tried to reach out through email and social media privately to resolve the matter. The email address on the website returns as a false email. The phone number listed on their IG account is fake. fraudulent company”
I'm so sorry to hear about this. Please send us a picture of the item that you have received and we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.
“Found the perfect gift on your website at the absolute last minute. The priority processing made it possible for me to get the perfect gifts just in time. Would recommend to anyone like me with only a week left to go.”
