“The decanter looks great. Unfortunately, however, it was sent to me without a topper - making it essentially useless. Nearly 3 weeks have gone by, I’ve called once and emailed twice, and still have not received any information on the missing piece being sent to me. I understand that December is likely a busy time of year, but as someone who works in a similar industry, I also understand the importance of communication and timeliness, which seem to be lacking in this instance. I am disappointed that I have to be the one to keep reaching out about something that doesn’t feel like should be my responsibility, and that there has been no attempt to compensate me in any way for messing up the order.”
Thank you so much for your review and taking the time to let us know about your experience, Phillip. We understand the importance of communication and timeliness and we regret that it took so long.
It appears that you have been assisted by our support team and that your replacement order has been delivered.
Once again, we apologize for the inconvenience. We'll do better in the future.
“Well I think it's beautiful except it took a month to get while your website lied and said it would take days. I FINALLY got them and guess what?? I only got 2 out of 3 I ordered. This company is trash!!!”
Hello David, we are sorry to hear that you are missing an item from your order. As discuss by our customer support representative, the missing decanter is already being processed and will be shipped as soon as possible. Kindly bear with us as we take care of this for you.
“The remake is perfect. Thanks for working swiftly to fix the order, thanks to the reps I spoke with to get it corrected they were great to work with.”
