“This has been one of the worst buying experiences I've ever had (especially with this being for a very important event). I received my products on Friday December 16th and they were smashed and broken - and for the ones that weren't broken, the quality of the item was no where near what I had expected or what is shown on the site. I've emailed Customer Service four times since the item's arrival and left three voice mails on your answering machine which doesn't seem active. I need to speak with someone from Customer Service ASAP.”
We appreciate you taking the time to provide us with your feedback. We sincerely apologize for the broken and smashed products you had received.
It seems that our support team was asking you for a picture of the damaged items that you received and we would appreciate if you could send it to our email address, gssupport@groomshop.com. Thank you so much.
Hello Raphael, our apologies for the defect in your order. We have already requested for a replacement to be processed. The tracking information will be sent to you through email once your replacement has been shipped.
Hello Brandon,
We are sorry to hear that one of the items came damaged, Our customer support reached out to you and requested for a replacement to be processed. Once you receive your replacement and you find it to your liking, we will greatly appreciate it if you can change your review based on the replacement that you received. Thank you in advance.
