“The quality of the decanters and engraving is very impressive. However, I was disappointed that the large single letter inside of the antlers was not engraved on any of the decanters in my order.”
I'm so sorry your order hasn't arrived. I know how frustrating this must be. We're so glad that you contacted us about the situation; it's important that we get it fixed. If you have already sent us an email, we should be getting back to you very soon to assist you. You can also send us a message on Facebook so we can speed up the process. Stay safe.
“The item was shipped 7/29. It is 8/19 we still don’t have the item. Our wedding was this past weekend and we didn’t have the gift for the groomsman. I can’t report on the item because we don’t have it. Still.”
I'm so sorry your order hasn't arrived. I know how frustrating this must be. We're so glad that you contacted us about the situation; it's important that we get it fixed. If you have already sent us an email, we should be getting back to you very soon to assist you. You can also send us a message on Facebook so we can speed up the process.
“I received 15 glass personalized decanters shipped by fed ex. Box had “fragile” tape and decanters were shipped with bubble wrap. Eleven of the fifteen were chipped or shattered. After contacting customer service, they, were very courteous and replaced the decanters within a few weeks. Of the eleven replaced decanters, one was chipped. I will be contacting customer service to have that one replaced. Would have given 5 stars, but wondering if the packing could have been done a little better to protect glass items. Overall, good customer service and the decanters are very pretty. Satisfied.”
HI Myra! Thank you so much for your honest review. We're so glad that you liked the products despite of the issues. We'll make sure that we'll add extra care packaging to prevent damage. Stay safe!
