“This product showed up in shattered pieces. I've tried multiple times to get in touch with GroomShop to see if If I can get a replacement and its been radio silence. Don't know what else I can do. Will give you a few more days before I cancel the charge through my bank.”
Hi Rehan. Apologies for the condition in which your order has arrived. We're so glad that you contacted us about the situation; it's important that we get it fixed. If you have already sent us an email, we should be getting back to you very soon to assist you. You can also send us a message on Facebook so we can speed up the process. Stay safe.
“I ordered a set of decanters , for starters the were shipped a month later. next I tried to contact the customer support to change my address but was unable to get hold of them despite 5 emails and a lot of calls. When I received the decanters , 2 of the 5 were broken. I tried emailing and calling for replacement , but again no response.. I am very distraught by my experience .”
“Communication = terrible
Product = terrible (came broken)
Advertised as 2 day shipping (at no point in any piece of the shipping process could it have been defined as 2 day shipping - took over a month to get here, then shows up broken in pieces)
Terrible”
