“I ordered these cuff links for my fiancé and his groomsmen as a little wedding day gift. They arrived on time (more to come) for the wedding day and are absolutely perfect, I am so glad I went with GroomsShop! I noticed after placing the order that I hadn’t calculated delivery time correct and needed to actually spend more on expedited delivery so that they would arrive in time for the wedding. I called and spoke to their customer service lady who also helped calculate the correct delivery method to guarantee they would arrive on time. We figured out it would be cheaper to actually expedite the production time rather than the delivery so I went with that option and was expecting to receive an email to pay for the expedited production. Not even 15 minutes later I received a call back from her saying that the production team would have them completed by the end of the day and shipped that day as well and that they were waiving the extra fee - how kind was that?! You guys…I received these 2 days later and I honestly am beyond thankful for the absolutely amazing customer service. It really is rare to deal with such a wonderful company these days and so I couldn’t recommend GroomsShop enough!!! Thank you again!”
Thank you for taking the time to provide us with feedback regarding your experience. It appears that you have been assisted by one of our supports. We appreciate you working with us in resolving this issue. We'll do better in the future.
“The cufflinks arrived in an extremely timely fashion and the cufflinks themselves are pretty good in terms of quality. The engraving, however, leaves a bit to be desired. I found that the engraving was often not centered on the face of the cufflink, and the positioning of the engraving could be somewhat inconsistent even between the two cufflinks in the same set. I think a decent amount of people would consider it "good enough," but they didn't quite meet my expectations.”
Hello Lee, We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can fix this as soon as possible.
“This was your second attempt at these cufflinks. I have to say, they are not any better. They look worst then the first set, the spacing and centering are off. I appreciate you trying to correct the original order, but at this point I would prefer a refund if that’s possible.
Thank you in advance”
Hello Karen, We are sorry to hear that the replacement you received is still not up to your standard.
We have already forwarded your refund request and you will receive an email notification regarding this once processed.
Hello Jaime, we shipped your order as early as June 1. Our apologies, we don't have any control over orders that are shipped but rest assured that we will have our customer support team reach out to you to assist and work on a resolution towards the matter.
Hello Lannette, We would like to apologize that your experience with our product didn’t match your expectations. This was an uncommon instance but we’ll do better in the future.
