“I ordered these cuff links for my fiancé and his groomsmen as a little wedding day gift. They arrived on time (more to come) for the wedding day and are absolutely perfect, I am so glad I went with GroomsShop! I noticed after placing the order that I hadn’t calculated delivery time correct and needed to actually spend more on expedited delivery so that they would arrive in time for the wedding. I called and spoke to their customer service lady who also helped calculate the correct delivery method to guarantee they would arrive on time. We figured out it would be cheaper to actually expedite the production time rather than the delivery so I went with that option and was expecting to receive an email to pay for the expedited production. Not even 15 minutes later I received a call back from her saying that the production team would have them completed by the end of the day and shipped that day as well and that they were waiving the extra fee - how kind was that?! You guys…I received these 2 days later and I honestly am beyond thankful for the absolutely amazing customer service. It really is rare to deal with such a wonderful company these days and so I couldn’t recommend GroomsShop enough!!! Thank you again!”
Hello James, Thank you for your feedback and we apologize that your experience with the product you received was not up to your standards. It was an uncommon instance and we’ll do better in the future.
Hello Jaime, we shipped your order as early as June 1. Our apologies, we don't have any control over orders that are shipped but rest assured that we will have our customer support team reach out to you to assist and work on a resolution towards the matter.
Hello Casandra, We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can fix this as soon as possible.
Hello Lannette, We would like to apologize that your experience with our product didn’t match your expectations. This was an uncommon instance but we’ll do better in the future.
“The cufflinks initially came as an incomplete order. I had only received 8 out of the 10 cufflinks ordered. In addition, when the remaining 2 cufflinks arrived, they did not match the other 8 cufflinks in font. The engraving of the initials were also off-centered in most of the cufflinks.
I have sent an email to the support team for quick resolution on this issue since our wedding is coming up later this week now but have yet to hear back from them.”
I'm so sorry to hear about this. Please send us a picture of the item that you have received and we should be getting back to you very soon to assist. Again, our sincerest apologies. Stay safe.
