“I was expecting the mugs to be metal but they are glass so I would have appreciated it if they were more transparent about that. Otherwise the quality is good. I do have a mug with a scratch on it”
Thank you so much for your honest feedback about the Personalized Monogram Gunmetal Beer Mug. We deeply appreciate you taking the time to let us know your experience. We are sorry that a mug arrived scratched.
We assure you that we are transparent about the materials used for this beer mug. You may find the information in the "Description" section.
We would love to make this right for you. We'll have our Customer Service Team reach out to you. Thank you so much.
“Mug quality is good. I was disappointed to learn that the mug is actually glass, not metal. The "gun metal" color is painted on and will eventually start to wear out and flake off, potentially getting into your drink. I would not recommend putting these in the dishwasher.”
Hello Jordan, we are sorry to hear that your experience with the product you received was not up to your standards. We will have our customer service team reach out to you so that we can resolve this as soon as possible.
“Will never use this company for anything. Followed instructions, 2 mugs were correct and 3 mugs incorrect. Supposedly "initial box" was blank. Strange that the other mugs that were at the bottom of the list were correct. Looked at preview as instructed. Everything was right according to preview. Was an important purchase as those incorrect mugs were my 3 sons. Was told to reorder. No thanks for that kind of money.”
Thank you for your feedback. We are sorry to hear about some issues regarding the item that you received. We will have our customer service team reach out to you so that we can resolve this as soon as possible.
“Items were very late and not lived up to the promise you have in ordering and receiving. I ordered back in November hoping to be ready for my wedding well that didn’t happen . Got a small % discount back and promised in an email to be present for Christmas. Well much to the same theme they didn’t arrive till December 29th and way late for me to give to my groomsman. Not very happy with this company and won’t be recommending for future orders do to this debacle.”
Thank you for taking the time to provide us with feedback regarding your experience. We deeply apologize for the items being delivered late, and for not meeting the promise you had with ordering and receiving the product. We understand how important the product was for the special day, and we sincerely regret that we didn't meet your expectations. It was an uncommon instance and we’ll do better in the future.
Once again, we apologize for the inconvenience and thank you for bringing attention to this matter.
