“I ordered 10 mugs. I had 3 that did not turn out. I “contacted” the company about them and never got a response. One would think with a $250 purchase there would be some quality assurance.”
Hello Benjamin, We are sorry to hear that there were some concerns regarding the item that you received. We will have our customer service team reach out to you so that we can have this checked as soon as possible.
“This has been at nightmare. I ordered on July 20 and am yet to receive my items. The original purchase was lost by the carrier, when I reached out to customer support they told me to wait a few more days. The items still didn’t arrive so I utilized the insurance. Unfortunately the items were out of stock so I ordered a similar product. I originally purchased 6 items however they only replaced 5 and I had to follow up multiple times for the refund on the missing items. I cannot speak on the quality of the items as they still have not arrived. While I don’t plan to marry again I would advise couples to use a different site. This company has been terrible to work with and they clearly don’t care about their customers.”
Thank you for sharing an honest review of your experience with us. I am sorry that your experience didn't quite match your expectations.We're so glad that you contacted us about the situation; it's important that we get it fixed. Our mistake has cost you a lot of time and money. Please allow us make it right. If you have already sent us an email, we should be getting back to you very soon to assist you. You can also send us a message on Facebook so we can speed up the process. Stay safe!
“Mugs looked way better than I expected. Really nice quality too. Lettering is nice and crisp and the mug feels really nice and heavy. When two arrived broken they were extremely fast to send me replacements.”
