“Every Ice Chest leaked out of the bottom corners. I didn't realize this until I filled them up with at my engagement party. Very embarrassed to have gifted such a sub par product/gift.”
Hello,
Thank you for taking the time to provide us with your feedback. We’re sorry to hear that your experience with our store was not up to your standards. It appears that our team has already reached out to you to rectify the issue. It was an uncommon instance and we’ll do better in the future.
Once again, we apologize for the inconvenience and thank you for bringing attention to this matter.
“The product is great, but the customer service that I received from this company is abysmal. The product arrived a week after my wedding even after I was promised that it would arrive with plenty of time.”
Thank you so much for your feedback, Brian. We appreciate you taking the time to let us know about your experience. We regret that the product arrived a week after your wedding, despite the assurance that it would arrive in plenty of time. We apologize that our customer service did not meet your expectations and would like to know what we can do to improve. Thank you again for your feedback, we greatly appreciate it!
