Hello Michael, we are sorry to hear that your experience with the product you received was not up to your standards. We will have our customer service team reach out to you so that we can resolve this as soon as possible.
“The customization came out in different colors. The material was nice but I would not pay them to do the customization. All I got was initials but some lettering came out all pink and others came out with a mix of silver and pink. Only one I ordered actually came as advertised. Buyer beware, because custom orders are non refundable or returnable. Not worth the price.”
Hello Nathan, We would like to apologize that your experience didn’t match your expectations. Our customer service team has reached out to you to have this issue resolved.
“,This is too small to fit most normal sized cigars without damaging them and the flask cap was cross threaded when I received it. I also reached out to customer service about returning the product and it’s been several days now with no response.”
