“I really enjoy the product, it's good quality. But the engraving is not what I ordered. So I looked at my receipt to make sure I didn't mess up on what I needed. I didn't. It was engraved with the incorrect names and information. I will be asking for a refund and will not be returning, despite liking the actual product.”
Thank you for your feedback, Evan. We are sorry to hear about some issues regarding the item that you received. We will have our customer service team reach out to you so that we can resolve this as soon as possible.
Hello Alex, we are sorry to hear that your experience with the product you received was not up to your standards. Please let us know how we can assist you with your order.
You can contact us through the following:
Business Hours
Monday - Friday 9:00 am to 4:30 pm MST
Email - gssupport@groomsshop.com
Phone - (385) 289-1634
Hello, We are sorry to hear that there was a problem with the item that you received.
Rest assured that the replacement was already processed and shipped.
