Hello Zachary,
Thank you for taking the time to provide us with your feedback. We’re sorry to hear that your experience with our store was not up to your standards. It appears that our team has already reached out to you to rectify the issue. It was an uncommon instance and we’ll do better in the future.
Once again, we apologize for the inconvenience and thank you for bringing attention to this matter.
Thank you for taking the time to let us know about your experience.
It appears that you've reached out to us on Saturday night. We apologize as our Customer Service Team is available from Monday to Saturday, 9:00 am to 5:00 pm MST only.
You've mentioned 6 days ago that you received the package and the items have scratches. We're very sorry for the condition in which your order has arrived. Our Customer Service Team replied to your message on Monday morning and was asking if you would be able to send us a picture of the damaged items. We'd be happy to send you a replacement. Kindly send us a photo of the items that you received. Thank you so much.
Thank you for taking the time to provide us with feedback regarding your experience. We will have our customer service team reach out to you so that we can resolve this as soon as possible.
“I dont want to give these a 1 star. The lighters customization is great but they're all scruffed up and look used. Overall still a great gift for the groomsmen.”
“Very nice quality. Love the flat black look of these. Plus they come in a nice metal case. Went on Amazon and got extra wicks, flints, and small lighter fluid bottles for seven groomsmen. All that plus the seven lighters was under $200. That’s great considering I thought I was gonna have to spend at least $50-$100 on each guy. Thank you Groomshop!”
Hello Christopher, Thank you for your feedback and we apologize that your experience with the product you received was not up to your standards. It was an uncommon instance and we’ll do better in the future.
