Hello Henry, We are sorry to hear that you received an item with an incorrect personalization.
Upon checking, the replacement Personalized Saw Mountain Axe for Keyon M is already being process. The tracking information will be sent to you through email once your replacement has been shipped.
I'm so sorry your order hasn't arrived. I know how frustrating this must be. We're so glad that you contacted us about the situation; it's important that we get it fixed. If you have already sent us an email, we should be getting back to you very soon to assist you. You can also send us a message on Facebook so we can speed up the process.
