“Replied to first email you sent notifying me the order was delayed and it came back undeliverable. Called customer service twice and stayed on hold more than 45 minutes and was never able to speak to anyone. Tried to email again and no reply. Finally just disputed the charge on my credit card. Answer your phones and emails.”
“Ordered my decanters and was well pleased with them. Unfortunately one was broken, I messaged groomshop about the issue and they sent me a replacement in no time.”
“I put my order in over a month ago and still haven’t received anything. Price was great but doesn’t really matter because I have no idea when I will actually receive what I purchased.”
I'm so sorry your order hasn't arrived. I know how frustrating this must be. We're so glad that you contacted us about the situation; it's important that we get it fixed. If you have already sent us an email, we should be getting back to you very soon to assist you. You can also send us a message on Facebook so we can speed up the process. Stay safe!
“I order a set of 10 decanters and all but one of Them Were damaged in transit. The one that is still intact is very nice but it has been about 6 weeks since and I still haven’t gotten my replacements yet. I have been told they are in production but i don’t think I will receive in time for my wedding party.”
I'm so sorry your order hasn't arrived. I know how frustrating this must be. We're so glad that you contacted us about the situation; it's important that we get it fixed. If you have already sent us an email, we should be getting back to you very soon to assist you. You can also send us a message on Facebook so we can speed up the process. Stay safe.
I am sorry that your experience didn't quite match your expectations. We're so glad that you contacted us about the situation; it's important that we get it fixed. Please allow us make it right. If you have already sent us an email, we should be getting back to you very soon to assist you. You can also send us a message on Facebook so we can speed up the process. Stay safe!