“I received my decanters 5 out of 5 were different, I also received two broken ones ,I emailed and have not received anything back. I am waiting back to hear about the broke ones. I need them by next week for an engagement party to ask my groomsman. And I will not have them. I am very disappointed. Hopefully I get them before then.”
I apologize for the condition in which your order arrived. We're so glad that you contacted us about the situation; it's important that we get it fixed. If you have already sent us an email, we should be getting back to you very soon to assist you with a remake. You can also send us a message on Facebook so we can speed up the process. Stay safe and take care.
Hi Jeremy! 5 stars! Wow!. We are super thrilled that you loved the product. We put customer satisfaction as our priority, and your review reaffirms the hard work we put in every day. We will definitely take note of your suggestions. So thanks for your kind words and we look forward to your next purchase! Stay safe!
“I have not received my decanters I ordered in June . I'am very disappointed in the amount of time it has taken and I haven’t received the product . It is July 22nd and I ordered June 3rd. I will not be ordering anything from this website and I will not be mentioning it to my friends who are getting married!!”
Hi Chad. I'm so sorry your order hasn't arrived. I know how frustrating this must be. We're so glad that you contacted us about the situation; it's important that we get it fixed. If you have already sent us an email, we should be getting back to you very soon to assist you. You can also send us a message on Facebook so we can speed up the process. Stay safe!
“This company does not know how to ship fragile glass items. Two of the items were shattered when they arrived. I requested they priority ship the replacements. It took nearly a month to arrive, and 4 items were shattered AGAIN. This company skims on shipping fragile items and they will arrive broken. Absolutely abysmal.”
Hi Rehan. Apologies for the condition in which your order has arrived. We're so glad that you contacted us about the situation; it's important that we get it fixed. If you have already sent us an email, we should be getting back to you very soon to assist you with a remake. You can also send us a message on Facebook so we can speed up the process. Stay safe.
